Here you will find answers to questions regarding Black Hills Gold jewelry, our policies, shopping this site and more. If you have more questions please do not hesistate to contact us.
What is Black Hills Gold Jewelry?
Black Hills Gold Jewelry is not a certain type of gold, as many customers believe. It is any piece of handcrafted heirloom jewelry distinguishable by its tri-colored gold grape leaves, grape clusters, grapevine and flower accents. The history of Black Hills Gold jewelry dates as far back as the 1800s, when one of world’s largest gold rushes happened in Black Hills region. By Federal mandate, the jewelry must be manufactured in the Black Hills of South Dakota in order to carry the name Black Hills Gold Jewelry.
Is your Black Hills Gold Jewelry authentic?
Yes. BuyBlackhillsgold.com is Coleman’s authorized dealer. We sell fine Black Hills Gold Jewelry manufactured only by Coleman. Coleman is located in Rapid City, South Dakota and is the world’s largest producer and supplier of Black Hills Gold jewelry. Our jewelry is made from a karat gold blend. The purest form of Gold (24 karat) is too soft to use in the making of jewelry and also very expensive. Therefore, alloys like copper and silver are used in proper balance to give it strength. This also helps to reduce the cost and maintain the brilliant gold color.
What is the gold concentrate of Black Hills Gold Jewelry?
Coleman Black Hills Gold Jewelry is 10 karat gold accented with 12 karat rose and green gold leaves. The rose and green gold colors are made with alloys. Gold and silver alloys tend to be green in color. Gold and copper alloys tend to be rose in color.
Are the diamonds in your Black Hills Gold jewelry real diamonds?
All our diamonds are genuine diamonds. They are SI2 clarity with JK colors.
I am very interested in one of your anniversary rings. But it is part of a bridal set. Can I buy the ring separately without the wedding band?
Yes you can purchase anniversary rings without the wedding band. Please contact us with the item number for pricing.
Do you offer other ring sizes than the ones listed in the website?
Yes we offer other ring sizes. Men's standard size range from size 9 - 12.25 and Women's standard size range from size 4 - 9.25. For other sizes please contact us to find out the availability.
How do I clean my Black Hills Gold Jewelry?
Most recommended way of cleaning Black hills Gold Jewelry is to use a soft toothbrush and warm soapy water. Over-the-counter jewelry cleaners are also acceptable. Please take care special care with jewelry that is set with opals, pearls, semiprecious and precious stones.
Do you offer an extended warranty?
Every piece of Black Hills Gold jewelry come with Coleman’s certificate of authentication and life time guarantee against defects in material and workmanship.
What is your refund policy?
All our Black hills gold jewelry (except mother’s jewelry) can be returned within fifteen days of receiving your order. Please be sure to read our refund policy page before returning your purchase.
Can you explain your order check out process?.
Our order check out process is very simple and easy to follow. However for any questions during the checkout process, please do not hesitate to call our customer service at 508-762-8900 for assistance.
Simply select the item you would like to order and click "Add to Cart" Once you are ready to place an order, click “Check Out”.
Discount Code: If you have got a discount code, enter the code exactly as it appears. Codes are case sensitive.
Billing Address. Please enter the name and billing address exactly as it appears in your monthly credit card statement. This is very essential for your credit card transaction approval.
Click “Next” after selecting your payment method.
Verify your entire order including your selected shipping method, shipping address and your billing information. Any information entered can easily be updated by clicking “previous” button.
Order Submission. Your order is completed once you click “Submit” . Please print the receipt of your Black Hills Gold order for the future reference. This receipt will have all your order information.
Order Confirmation Email. All the order information in the receipt will also be sent as an email after you submit your order.
How long does it take for my order to be shipped?
All Black Hills Gold Jewelry orders are shipped direct from our manufacturer Coleman's factory within 7 business days from the date of order placement. Orders for in-stock items gets shipped out earlier.
Do you ship to any countries other than USA?
We currently ship to Canada and United Kingdom. To eliminate chargebacks or other fraudelent charges, billing address must match shipping address for all international orders. We can ship only to the address where your credit card is mailed to.
How do I track my order?
Once your order is mailed out an email will be sent to you with the tracking number. Please view our shipping policy page to get more information on how to check your order status.